Refund Policy

1. General Refund Policy

At Tivra, we strive to provide the best service possible. However, we understand that sometimes things don't work out as expected. Our refund policy is designed to be fair and transparent.

2. Monthly Subscriptions

• Monthly subscriptions are eligible for a full refund within 7 days of purchase.
• After 7 days, monthly subscriptions are non-refundable.
• Refunds will be processed to the original payment method within 5-10 business days.

3. Yearly Subscriptions

• Yearly subscriptions are eligible for a full refund within 14 days of purchase.
• After 14 days, yearly subscriptions are non-refundable.
• If you cancel your yearly subscription after the refund period, you will continue to have access until the end of your billing period.

4. Special Circumstances

We may consider refunds beyond the standard refund period in the following cases:

• Technical issues that prevent access to the service
• Unauthorized charges
• Service discontinuation

5. How to Request a Refund

To request a refund:

1. Contact our support team at amanamals@gmail.com
2. Include your account email and order details
3. Provide a brief explanation of why you're requesting a refund

6. Processing Time

Refund requests are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.

7. Contact Information

For any questions about our refund policy, please contact us at:

Email: amanamals@gmail.com